Refund policy

30-Day Return & Refund Policy

We want you and your pet to be happy with your Pawpplies purchase. If you're not completely satisfied, you may request a return within 30 days of receiving your order.

RETURN ELIGIBILITY

To be eligible for a return, your item must be in the same condition in which you received it, unused and in its original packaging. You will also need your order number or other proof of purchase.

To request a return, please contact us at pawpplies@gmail.com before sending your item back.

If your return is approved, we will provide instructions on how and where to send your item. Please do not send products back to the original shipping address or any address shown on the package unless instructed by us.

Items returned without first requesting and receiving return authorization may not be accepted.

RETURN SHIPPING

Return shipping costs for unwanted or change-of-mind returns are generally the responsibility of the customer unless otherwise stated by Pawpplies.

If your item arrived damaged, defective, or incorrect, please contact us so we can review the issue and determine the appropriate resolution. When applicable, Pawpplies will cover return shipping costs for an approved return involving a damaged, defective, or incorrect item.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible at pawpplies@gmail.com.

Please include your order number, a description of the issue, and photos or video showing the problem when possible. This helps us review your request quickly.

If the claim is approved, we will work with you on an appropriate resolution, which may include a replacement or refund.

NON-RETURNABLE ITEMS

For health and hygiene reasons, certain products that have been used may not be eligible for return.

Gift cards, personalized products, and items specifically marked as final sale are also non-returnable except where required by applicable law.

If you're unsure whether your item is eligible for return, contact us at pawpplies@gmail.com before sending anything back.

EXCHANGES

If you would like a different product, color, or variant, please contact us. In most cases, the fastest option is to return the eligible item and place a new order once the return has been approved.

REFUNDS

Once an approved return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days after approval for the refund to be processed. Your bank or credit card provider may require additional time before the refund appears in your account.

If more than 15 business days have passed since we approved your refund, please contact us at pawpplies@gmail.com.

ORDER CANCELLATIONS

We begin processing orders as quickly as possible. If you need to cancel or change an order, contact us at pawpplies@gmail.com as soon as possible.

We cannot guarantee that an order can be changed or canceled once processing or fulfillment has begun.

EUROPEAN UNION CUSTOMERS

If an order is shipped to the European Union, customers may have additional cancellation and return rights under applicable consumer protection laws, including the right to cancel certain purchases within 14 days. Nothing in this policy limits any mandatory rights provided by applicable law.

CONTACT US

For questions regarding returns or refunds, please contact:

Pawpplies
Email: pawpplies@gmail.com